Your customers are waiting.
Your team is already at capacity.
CORE PULSE gives e-commerce brands, SaaS teams and growing businesses a trained, dedicated support team across voice, chat, email and social — without the cost and lead time of hiring in-house.
Real patient support, running now for a healthcare network.
Santiago Animal Bite Center — a DOH-certified rabies treatment network — runs its patient support with CORE PULSE. The same model works for any clinic or growing business.
Patient Inquiries
We answer patient questions across phone, chat and social — bite and rabies concerns, clinic hours, requirements, and walk-in versus schedule — in the clinic's own voice, accurate and with genuine care.
Appointment & Vaccine Follow-ups
Proactive reminders and follow-ups so patients complete their full vaccination schedule and no dose gets missed.
Dedicated Hotline Support
A managed hotline for every branch — trained agents answer, then route or escalate calls following the clinic's own protocol.
Records & Coordination
We keep patient records accurate and up to date, log every interaction, and coordinate with branch staff so nothing slips through.
Santiago Animal Bite Center.
A DOH-certified animal bite and rabies treatment network — 14 branches across seven provinces. Its patient support runs on CORE PULSE — our proof that this model belongs in healthcare.
Real photos from Santiago Animal Bite Center. Patient privacy protected — no records or patient faces shown.
Three ways to add support capacity.
This compares how each option is structured — not how well anyone performs. Ask us for specifics on any row.
| Hiring In-House | Traditional BPO | CORE PULSE | |
|---|---|---|---|
| Commitment to start | Permanent headcount | Typically 12-month contract | 30-day pilot first |
| Team model | Your employees | Often shared across clients | Dedicated to your account |
| Tools & Stack | You buy and run them | Usually their platform | We work in yours |
| Reporting | You build it | Monthly, standard template | Weekly, on metrics you set |
| Changing team size | Hiring or redundancy | Contract amendment | Agreed at review points |
"Traditional BPO" here describes common contract structures in the industry, not any specific provider.
What the same headcount costs, both ways.
A rough comparison using published market averages. Your real number depends on channels, coverage hours and volume.
core pulse = × agents
difference = in-house − core pulse
In-house figure is a fully loaded monthly cost — salary, payroll taxes, benefits, software and workspace.
There will be a 30-day onboarding period to set you up for success.
We agree on the metrics before we start — response time, resolution rate, CSAT, whatever matters to your business. You get full reporting and support throughout onboarding. We take full ownership during this period — aligning the process, training the team, and ensuring everything is set up to meet your standards and drive results from day one.
Start onboarding
Your customers reach out everywhere. One team answers.
Voice, chat, email and social — handled by the same dedicated people, in your brand's voice, on the tools you already use.
Three steps, about five weeks.
Discovery Call
Thirty minutes. We map your volume, your channels and the tools your team already works in.
30-Day Pilot
A small dedicated team, trained on your product, working to metrics we set together. Weekly reporting.
Scale or Stop
You review the numbers and decide. Grow the team, keep it as is, or end it — your call.
The things buyers usually ask first.
You're a new company. Why would we take the risk?
Fair question, and the honest answer is that the pilot exists precisely because of it. Our founder spent 12 years running Tier-1 BPO operations. You commit to 30 days, we report weekly against targets you set, and you decide from there.
Which helpdesk or phone system do you use?
Yours. Most brands run Gorgias, Zendesk, Freshdesk or similar. Our team works inside your existing stack with the access levels you set.
How do you protect our customer data?
Access is limited to accounts you provision. Agents work in a managed environment with no local storage of records, and we can sign your DPA and NDA.
Can agents match our brand voice?
That's part of onboarding. We work from your existing macros, past tickets and style guide, then run QA checks against them during the pilot.
What happens after the 30 days?
You choose. Continue at the same size, scale the team up, or stop. Nothing rolls over automatically.
See if we're a fit.
Tell us a little about your support load. If we're not the right partner for it, we'll say so on the call.
- No sales deck — we ask questions and give you a number
- We work inside your existing stack, whatever it is
- You'll hear back within one business day